Cancellation & Refund Policy

1. Airline Fare Rules Govern Your Ticket

When you purchase a flight through Trestavia Travels, your ticket is governed by the fare rules set by the issuing airline — not by Trestavia Travels. These rules vary significantly by fare class, airline, route, and booking class.

Before completing your booking, the applicable fare rules (refundability, changeability, fees) will be presented to you on the checkout page. By completing payment, you acknowledge and accept those fare rules.

2. Refundable Tickets

If your ticket is purchased under a refundable fare (typically full-fare economy, business class, or first class), you may be eligible for a refund of the base airfare and taxes, minus any airline-imposed cancellation or processing fees.

Our service fee is non-refundable even for refundable tickets.

Refund requests must be submitted before the departure of the first flight segment. No refunds are available for tickets presented after departure.

3. Non-Refundable Tickets

Most discounted economy tickets are sold as non-refundable. If you cancel a non-refundable ticket, you will not receive a refund of the airfare or taxes. In some cases, the airline may offer a travel credit for future use, subject to an airline change fee. Credit validity and conditions vary by airline.

We strongly recommend purchasing travel insurance to protect against unexpected cancellations.

4. Flight Changes

If you need to change your travel dates, origin, or destination, the following applies:

• Changes are subject to the airline's fare rules and availability at the time of the change request.
• A fare difference may apply if the new flight costs more than the original fare.
• The airline may charge a change fee depending on the fare class.
• Trestavia Travels charges a booking modification service fee of $25 per booking for changes processed through our office, in addition to any airline-imposed fees.

5. Trestavia Travels Service Fee

Our service fee is 7% of the airline fare (including taxes and carrier fees), with a minimum of $15 and a maximum of $75 per booking. It is charged at the time of booking, disclosed at checkout, and is non-refundable under all circumstances, including:

• Voluntary cancellation by the customer.
• Airline schedule changes resulting in a refund.
• Full refunds issued by the airline for any reason.
• Denied boarding or entry due to documentation issues.

This fee covers the technology that powers instant fare search and ticketing, plus real human support available 24/7 for every passenger on your reservation.

6. Airline-Initiated Cancellations

If an airline cancels your flight or makes a significant schedule change (typically defined as more than 2 hours difference from the original departure time), you are generally entitled to:

• A full refund of the airfare and taxes to the original payment method, OR
• Complimentary placement on an alternative flight of equal or greater value.

Trestavia Travels will notify you of the change and present your options. Contact us promptly to exercise your rights, as some airlines impose time limits.

7. No-Show Policy

If a passenger does not board the first flight segment without canceling in advance, the entire booking (including return flights) may be automatically canceled by the airline. No refunds are available for no-shows, regardless of fare type. Contact us immediately if you miss or anticipate missing a flight.

8. How to Request a Cancellation or Refund

See step 04 above for timeline details. Questions about a pending refund? Call +1-800-779-8593 or email support@trestavia.com.

9. Disputes and Chargebacks

We ask that customers contact us directly before initiating a chargeback with their card issuer. We resolve most issues quickly and without dispute. Frivolous chargebacks on non-refundable tickets may result in suspension of booking privileges.

10. Contact Us

To request a cancellation, change, or refund, contact us by any of the following: