Help & FAQ

Your booking details and payment are securely received by our system. You'll get a confirmation email with your Trestavia reference number (TRV-XXXXXX). Your e-ticket and airline PNR are sent to your email once your booking is processed. Call +1-800-779-8593 if you have questions in the meantime.

Yes. Just use the booking form as normal — the passenger's full legal name (exactly as on their passport or ID), date of birth, and contact details go in the passenger fields. The confirmation email goes to the address you provide at checkout.

One-way and round-trip are available on the website. For multi-city, open-jaw, or complex routings, call +1-800-779-8593 — our agents build these easily and can often find better fares by combining fare buckets that a standard search engine misses.

For U.S. domestic flights, 3–6 weeks out is the sweet spot. International routes are best booked 6–12 weeks ahead. That said, last-minute fares are possible — call us and we'll check what's available for your dates.

Yes. Same-day and next-day bookings are absolutely possible. Call +1-800-779-8593 for the quickest turnaround — agents can pull live availability and confirm within minutes.

The Trestavia reference (TRV-XXXXXX) is your booking ID with us — use it any time you contact us. The airline PNR (usually 6 letters, like GH7K2M) is the airline's own record — that's what you use to check in on the airline's website or app. Both are in your confirmation email.

Not at this time. Trestavia is focused exclusively on flights. Our goal is to be the best at one thing — finding you the right flight at a fully transparent price.

Call us at +1-800-779-8593 for groups of 10+. Airlines have dedicated group fare desks with different pricing and seat-block policies — your specialist will handle the coordination directly.

We charge a 7% service fee on the base airfare, with a minimum of $15 and a maximum of $75 per booking. It's shown as its own line item in the price summary before you confirm — you'll never discover it on your bank statement for the first time.

Yes. Every price shown on Trestavia is the full total — base fare + government taxes + carrier fees + our service fee. We never show a 'starting from' base fare stripped of taxes.

Airline inventory is live. A seat at a specific price can sell in the seconds between your search and your payment. If this happens, we'll show you the updated fare and give you the choice to continue or cancel — no charge if you cancel.

No credit card surcharge, ever. What's in the summary is what you pay.

Yes — all prices on Trestavia are displayed and charged in USD, even for international itineraries.

Sometimes, yes. Our agents access consolidated fare channels that aren't always exposed to consumer search engines. Whether we can beat a specific fare depends on the route and timing — call +1-800-779-8593 and we'll quote a live all-in comparison on the spot.

Yes. Card data is handled entirely by NMI (Network Merchants Inc.), which holds PCI-DSS Level 1 certification — the highest payment security standard. Your full card number is never stored on Trestavia's servers. The connection is 256-bit SSL encrypted.

Your card details are securely collected when you submit your booking. The actual charge is processed when your e-ticket is ready to be issued. You'll receive a payment receipt by email at the time of the charge.

Yes — a payment receipt and an itemized booking confirmation are both emailed to you. If you need a formal invoice for business or expense purposes, email support@trestavia.com with your Trestavia reference number.

We currently support a single payment method per booking. For split-payment situations, call +1-800-779-8593 and an agent may be able to assist.

Email support@trestavia.com or call +1-800-779-8593 before filing a chargeback — we can resolve most billing questions within hours. Chargebacks filed without contacting us first can slow down refunds and may impact your account.

Call +1-800-779-8593 or email support@trestavia.com with your Trestavia reference number. We'll check your fare's specific rules, tell you exactly what refund or credit applies, and process the request for you.

No — most tickets sold are non-refundable fare classes. Non-refundable means no cash back (beyond the 24-hour window), but most still allow rebooking for a change fee plus any fare difference. Fully refundable tickets cost more but can be cancelled for a full cash refund anytime. We'll tell you the fare type before you confirm.

Once we submit the refund to the airline, expect 7–21 business days for the credit to appear, depending on your bank. We'll confirm submission in writing as soon as the airline processes it.

The 7% service fee is non-refundable in all cases, including voluntary cancellations. It covers our booking and support services, which are provided regardless of whether you travel.

You're entitled to a full refund or free rebooking — that's the airline's legal obligation, not just a policy. Call us at +1-800-779-8593 and we'll coordinate with the airline on your behalf so you don't have to wait in their call queue.

A schedule change of 2+ hours (domestic) or 4+ hours (international) typically gives you the right to a free rebooking or full refund. Call us as soon as you receive a change notice and we'll lay out your options.

Many airlines issue future travel credits for non-refundable cancellations. Terms vary — expiry dates, route restrictions, minimum fare requirements. When you cancel, we'll explain exactly what your credit covers and remind you before it expires.

Minor corrections (a typo, missing middle name, reversed first/last) are usually free or low-cost and should be fixed as soon as possible. Full name transfers — swapping the ticket to a different person — are not permitted by airlines. Contact us the moment you spot an error; it's much easier to fix before check-in.

It varies. Budget carriers may charge $50–$200 per change. Most major U.S. airlines have eliminated change fees on main cabin and above. The bigger cost is usually the fare difference if the new flight costs more. We'll quote the total change cost before we touch anything.

Options include paying the fare difference to reissue the ticket in a higher cabin, bidding through the airline's upgrade program, or using frequent flyer miles. Call us and we'll check what's available and cost-effective for your specific booking.

No — once confirmed, bookings are fixed. A separate booking is needed for additional travelers. Call us and we'll book them on the same flight and request adjacent seats.

Most airlines allow a carry-on up to 22" × 14" × 9" and a personal item (laptop bag, small backpack, purse). Basic Economy on some carriers restricts you to personal item only. Spirit and Frontier charge for carry-ons. Always verify for your specific airline.

For domestic U.S. flights: first bag $30–$40, second bag $45–$65 on most major carriers. International baggage policy varies widely — some routes include free bags, others charge $50–$150. Buying baggage allowance online in advance is almost always cheaper than paying at the airport counter.

Yes — go to the airline's website with your airline PNR and add bags there. Or call us and we'll help you navigate it. Do it before you get to the airport — airport bag fees are the most expensive option.

Most airlines charge extra for bags over 50 lbs / 23 kg. Fees range from $75 to $200+ per bag. Oversized bags (over 62 linear inches) also attract fees. Pack strategically or redistribute between bags before check-in.

Small instruments fitting in the overhead bin can usually travel as carry-on. Larger instruments may need to be checked with special handling or require buying an adjacent seat. Policies differ significantly by airline — call us before booking so we can confirm the rules for your specific instrument.

Domestic flights: 90 minutes minimum, 2 hours during peak seasons. International flights: 3 hours, 3.5 during holidays. If you have checked bags, allow extra time. TSA PreCheck lanes are generally faster.

A REAL ID-compliant driver's license or state ID, or a U.S. passport. Standard licenses (without the REAL ID star) are no longer accepted at TSA since May 2025. Check your license — if it doesn't have the gold or black star in the upper right corner, bring your passport instead.

A valid passport — and potentially a visa depending on your nationality and destination. Many countries also require proof of onward travel and a return ticket. Check the official embassy website for your destination or travel.state.gov for current requirements.

TSA PreCheck ($78 for 5 years) lets you keep shoes on, laptop in bag, and liquids in your carry-on through a dedicated fast lane. Worth it if you fly more than 3–4 times a year. Global Entry ($100 for 5 years) includes PreCheck plus expedited customs re-entry when returning from abroad.

Go to the airline's service desk immediately — don't leave the airport. Many airlines will put you on the next available flight at no charge for the first missed connection, especially if it was caused by a delay or security wait. Call +1-800-779-8593 and we'll help you rebook from wherever you are.

If both flights are on the same ticket, the airline must rebook you at no cost — that's their responsibility. If you self-connected (two separate tickets), you're on the hook for the missed flight. Always allow at least 60–90 minutes for domestic connections and 2–3 hours for international.

Most countries require your passport to be valid for at least 6 months beyond your travel dates. Even if technically unexpired, a border agent can turn you away if less than 6 months remain. Check your expiry well before booking — passport renewals can take 6–10 weeks during busy periods.

ESTA is required for travelers from Visa Waiver countries (UK, Germany, France, Japan, Australia, etc.) visiting the U.S. for up to 90 days. It costs $21, is applied for at esta.cbp.dhs.gov, and is valid for 2 years. Apply before booking your flight — approval is usually instant, but allow 72 hours.

Canada's eTA is required for visa-exempt travelers flying into Canada (U.S. citizens are exempt — just a passport). It costs CAD $7 and is valid for 5 years. Apply at canada.ca before your trip.

Yes — every traveler, regardless of age, needs their own passport for international travel. U.S. passports for children under 16 are valid for 5 years. If traveling with only one parent, carry a notarized letter of consent from the absent parent — some countries require it at the border.

We're a flight booking agency, not a visa service. What we can do is provide a booking confirmation letter, which is sometimes required as proof of travel for visa applications. Call +1-800-779-8593 or email us to request one.

Most airlines set 5 years old as the minimum for unaccompanied minors on domestic routes, and 8+ for international. The airline's UM program includes supervision from check-in to pickup — fees range from $75–$175 per leg. Call us to book UM service and we'll coordinate all requirements with the airline.

Small dogs and cats can usually travel in-cabin for an additional fee ($75–$150, one-way) if they fit in a carrier under the seat. Larger pets travel as checked cargo — not all airlines allow it, and there are breed and temperature restrictions. Call before booking so we can confirm the specific airline's pet policy for your route.

Under the Air Carrier Access Act, airlines must provide wheelchair assistance, pre-boarding, seating accommodations, and carry-on help at no extra charge. Let us know when booking and we'll add assistance notes to your reservation. For medical equipment, oxygen, or mobility devices, requirements vary by airline — tell us the specifics and we'll sort it out.

Most international airlines and many domestic carriers offer vegetarian, vegan, kosher, halal, low-sodium, diabetic, and other meal options. Requests must be submitted at least 24–48 hours before departure (some need 72 hours). Add meal preferences at booking or call us any time before your flight.

Generally, most airlines allow travel up to 36 weeks on domestic and 32–35 weeks on international routes. After those points, a physician's letter is typically required. Always check the specific airline's policy and consult your doctor before booking if you'll be in the later stages of pregnancy.

The U.S. DOT requires airlines to offer a full refund if your flight is cancelled and you choose not to travel. You're also entitled to rebooking on the next available flight at no extra cost. The DOT's airline customer dashboard (transportation.gov) lists every airline's specific commitments.

Report it to the airline's baggage desk before leaving the airport — keep your boarding pass and claim tags. File a Property Irregularity Report (PIR). Under the Montreal Convention, airlines are liable for lost bags up to approximately $1,700. Travel insurance (we recommend purchasing separately) can fill the gap.

For international travel and non-refundable tickets, yes — strongly recommended. A good policy covers trip cancellation, medical emergencies abroad, emergency evacuation, and lost/delayed bags. Trestavia doesn't sell insurance, but we recommend comparing at InsureMyTrip.com or Squaremouth.com.

Airlines typically issue a weather waiver before major storms — this allows free date changes or rebooking. Full refunds are also available if you prefer not to travel. Check your airline's app for waiver notices, or call us and we'll monitor the situation and handle the rebooking.

When you book direct, you see one airline's options at one price. Trestavia searches across multiple fare channels and our agents can identify options and combinations you might not find on your own — all at a fully transparent all-in price. And if anything goes wrong, you have a real human at +1-800-779-8593 — not an automated airline callback queue.

Our travel specialists are available by phone at +1-800-779-8593, 24 hours a day, 7 days a week, 365 days a year — including holidays. Email support@trestavia.com is monitored daily.

No. We are a fully independent agency. Our compensation is the transparent service fee disclosed at checkout — the same fee regardless of which airline you book. We have no financial incentive to push one carrier over another.

We collect only what's needed to complete your booking. Payment data is handled by NMI — we never store card numbers. Your booking data is stored securely and never sold to third parties. Full details in our Privacy Policy.

Not currently. Our website is fully responsive and optimized for mobile browsers on iOS and Android — search, book, and manage your trips from any smartphone. For the fastest help, call +1-800-779-8593.