Privacy Policy

Trestavia Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you use our website at trestavia.com or contact us by phone or email.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Information We Collect

Information you provide directly

• Booking information: Passenger names, dates of birth, passport details, travel dates, origin and destination.
• Contact information: Full name, email address, phone number, and billing address.
• Payment information: Credit or debit card details processed securely through our payment processor (Stripe). We do not store full card numbers on our servers.
• Communications: Any messages, inquiries, or requests you send us by phone, email, or web form.

Information collected automatically

• Usage data: Pages visited, search queries entered, time spent on pages, and referring website.
• Device data: IP address, browser type, operating system, and screen resolution.
• Cookies: Small files placed on your device that help us remember preferences and measure website performance. See Section 6 for details.

2. How We Use Your Information

We use your information to:

• Process, confirm, and manage flight bookings on your behalf.
• Communicate with you about your reservation, changes, or cancellations.
• Respond to your inquiries and provide customer support.
• Send you booking confirmations and itinerary documents.
• Comply with airline ticketing and reporting requirements.
• Improve our website and services through aggregated, anonymized analytics.
• Prevent fraud and ensure the security of transactions.
• Send promotional emails about fare offers or travel tips, only if you have opted in.
• Measure the effectiveness of our advertising campaigns (e.g., Google Ads conversion tracking) using anonymized, aggregated data.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects. We do not use your search history or browsing behavior to increase the prices you see.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

• Airlines and global distribution systems (GDS): Required to search, book, and ticket your flights. Passenger information is transmitted to the relevant carrier in compliance with airline data requirements.
• Payment processors: Stripe, Inc. processes payments on our behalf under their own Privacy Policy.
• Email service providers: Resend, Inc. delivers transactional confirmation emails. They process email content solely on our instruction.
• Analytics providers: We use Google Analytics to understand website usage. Data is anonymized and aggregated.
• Law enforcement or regulators: If required by applicable law, court order, or governmental authority.

All third parties are contractually required to protect your information and use it only for the services they provide to us.

4. Data Retention

We retain booking records and personal information for a minimum of 7 years to comply with U.S. tax and travel industry regulations. Contact form inquiries are retained for 2 years. You may request deletion of your data (see Section 7) subject to these legal retention requirements.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure database access controls, and limited staff access to personal data. Payment card information is never stored on our servers — it is transmitted directly to Stripe's PCI-DSS compliant infrastructure.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Advertising Technologies

We use the following types of cookies and similar tracking technologies:

• Essential cookies: Required for the website to function (session management, search state, booking flow). Cannot be disabled.
• Analytics cookies: Google Analytics (GA4) tracks page views and usage patterns. Data is collected under IP anonymization. You may opt out at any time via the Google Analytics Opt-out Browser Add-on.
• Advertising cookies (Google Ads): We use Google Ads conversion tracking to measure the effectiveness of our advertisements. When you click one of our ads and complete a booking, Google places a cookie to record that conversion. This cookie does not contain personal information and expires after 90 days. We may also use Google Ads remarketing to show relevant ads to users who have previously visited our site — these ads are served by Google and governed by Google's Privacy Policy.
• Preference cookies: Remember your search preferences (trip type, cabin class). Expire after 30 days.

Important: We never use cookies to track your flight searches in order to raise prices. Fares are fetched live from airline inventory at the time of each search — your search history has no effect on the prices you see.

You may manage or disable non-essential cookies at any time using our cookie consent banner, through your browser settings, or by visiting YourOnlineChoices or AdChoices. Disabling analytics or advertising cookies will not affect your ability to search or book flights.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the link in each email, or by emailing us.
• California residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of your information. We do not sell personal information.

To exercise any of these rights, contact us at support@trestavia.com or call +1-800-779-8593. We will respond within 30 days.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., airline sites, mapping services). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. For significant changes, we will notify customers by email where we have a booking record on file.

11. Contact Us

For any privacy-related questions or requests, please contact: